Privacy Statement

UBS Polybahn AG is pleased to welcome you to this website. Data protection is an important concern for UBS Polybahn AG, and we want you to be able to visit our pages without worries. We ensure that your data collected, processed, and used during your visit to the website is protected. UBS AG, its subsidiaries, and branches (“UBS Polybahn AG” or “we”) commit to protecting the personal data collected from visitors to the UBS website.

For more information about UBS AG’s privacy policy, please visit the following link:

This statement applies to any information you receive in the context of using the Polybahn website. The statement does not apply to linked websites that are under the control of third parties (“third-party websites”). Please note the privacy policies of the respective third-party websites, as UBS Polybahn AG is not responsible for the content or privacy practices of third-party websites and cannot influence them.

What information do we collect and for what purpose?

When you visit the UBS Polybahn AG website, the webserver automatically records details of your visit (for example, your IP address, the website from which you visit us, and the type of browser software used including the date and duration of your visit.

We use your data for the following purposes:

  • for purposes of technical administration as well as research and development of the UBS Polybahn AG website
  • for customer and user administration and marketing
  • for all other specified purposes

How do we collect and store information about you?

UBS Polybahn AG uses tracking technologies such as cookies, pixels, unique identifiers, or tags (“Tracking Technologies”) to collect information as described above (see Section 2) to understand how visitors use the UBS Polybahn AG website.

Tracking Technologies help us manage and improve the usability of UBS Polybahn AG websites, for example, by recognizing whether there has been any contact between your device and us in the past, and to identify the most popular sections of the UBS Polybahn AG website. We may also use these tracking technologies to evaluate, analyze, and improve our service, train our staff. Please also see Section 3 above.

A small digital print icon at the bottom left of the browser allows you to control and adjust your cookie settings for the UBS Polybahn AG websites.

If you save your privacy settings, they should also apply to your future visits to UBS Polybahn AG websites. For technical reasons beyond UBS Polybahn AG’s control, however, this cannot be guaranteed. For example, if you reset your browser, delete your cookies, or access UBS Polybahn AG websites from a different browser or device, your privacy settings may be lost. To comply with applicable laws and regulations, you may be asked to confirm your privacy settings when you first visit a UBS Polybahn AG website in some countries. In addition, you may need to regularly reconfirm your privacy settings.

In many cases, you can also control tracking technologies with your browser. Please ensure that your browser setting reflects whether you want to be warned and/or accept tracking technologies wherever possible. The specific features of your browser and instructions on how to use them can usually be found in the manual or help file of your browser.

Rejecting, turning off, or disabling tracking technologies may result in a reduced availability of services.

Please find below the list of cookies used by UBS Polybahn AG:

Purpose Description Provider Product/Service Third-party privacy policy Storage duration
User setting We use cookies to display the correct language and country homepage to you on each visit to our websites. UBS Polybahn AG Polylang First-party 1 year
Statistical These tracking applications are used to track behavioral information on websites and mobile applications. This anonymous information is used to ensure that all parts of our websites and mobile applications function properly. These technologies provide aggregated, anonymous information about behavior and interactions. Google LLC Google Tag Manager Third-party:
1 Session – up to 1 year and 2 months, depending on the cookie
Google LLC Google Analytics Third-party:
1 Session – up to 1 year and 2 months, depending on the cookie

How do we process information related to the operation of UBS Polybahn?

All personal data related to the transport services provided by UBS Polybahn AG, such as ticket purchases, subscriptions, and related services/products, are subject to the privacy policy of the Zurich Public Transport Authority (VBZ). The VBZ is the public transport authority of Zurich and operates these services on behalf of UBS Polybahn AG. To understand how your data is managed in connection with the transport services, please refer to the VBZ privacy policy, which can be found at this link:

How do we process information related to YouTube videos?

We have integrated components of YouTube into the UBS Polybahn AG website. YouTube allows the publication of all kinds of videos, so that complete movies and TV shows, as well as music videos, trailers, and user-generated videos can be accessed via the internet portal.

YouTube, LLC in the USA is a subsidiary of Google Inc. in the USA. When you access a site of the UBS Polybahn AG website on which a YouTube component (YouTube video) has been integrated, this YouTube component automatically causes your browser to download a version of this YouTube component from YouTube. In the course of this technical procedure, YouTube and Google are informed about which specific sub-site of the UBS Polybahn AG website you have visited. More information about YouTube can be found in YouTube’s privacy policy.

YouTube and Google receive information from the YouTube component that you have visited the UBS Polybahn AG website, if you are logged in to YouTube at the time of calling up the website; this occurs regardless of whether you click on a YouTube video or not. If you do not want this information to be transmitted to YouTube and Google in this way, you can prevent the transmission of this information by logging out of your YouTube account before calling up our website.

How do we process information related to Google Maps?

We use Google Maps to display maps. The integration requires that Google can perceive the IP address of the users. The IP address is necessary to send the content to the user’s browser. We point out that Google has its own privacy policies, which are independent of ours. Please inform yourself about Google’s privacy policies before using our website at Google Maps is based on a Java-Script code, so you can prevent the execution altogether by disabling Java-Script in the settings of your browser or installing a Java-Script blocker. Please note that our website may not be displayed correctly then.

How do we protect personal data?

UBS Polybahn AG has taken appropriate technical and organizational security measures to protect your personal data collected via UBS Polybahn AG websites from unauthorized, accidental, or unlawful destruction, loss, alteration, misuse, disclosure, or access, as well as from all other unlawful forms of processing.

All employees who have access to personal data must comply with internal rules and processes regarding the processing of your personal data to protect it and ensure its confidentiality. In particular, we limit access to personal data about you to employees, but also to agents or other parties who need to know the information to provide services to you.

To whom do we disclose your data collected from UBS websites?

UBS Polybahn AG may share your data with its affiliates and their agents and third-party providers inside or outside of your country of residence to provide services for UBS Polybahn AG and for the purposes mentioned above. Our affiliated companies, agents, and third-party providers who have access to personal data obtained via UBS Polybahn AG websites are required to respect your privacy, comply with legal obligations and contractual guarantees. In the international transfer of personal data, we ensure that we comply with applicable laws and regulations, e.g., by concluding agreements that ensure that the recipients of your data maintain an adequate level of data protection. UBS Polybahn AG does not transfer your personal data to third parties.

We may also disclose your information to government agencies or entities, regulatory authorities, or other persons in accordance with applicable law, regulation, court order, or regulatory request, and for the purposes of policies issued by regulatory authorities or other authorities, or similar procedures, as required by applicable law.

How do we handle information from individuals under 18 years of age?

UBS Polybahn AG websites are not intended to collect personal data from individuals under the age of 18.

Children should obtain the consent of their parents or guardians according to the age limit set by each country (which, for example, in the EU can range from 13 to 16 years depending on the member state).

Where can you obtain information about your personal data or review it?

Where applicable laws and regulations permit, you can:

  • inquire whether your personal data is stored with us,
  • ask us to provide you with a copy of your personal data, or

instruct us to correct your personal data, insofar as it is incorrect.

If you have questions about the processing of your personal data, please send us an email at

Who can you contact in connection with this notice?

If you are not satisfied with the processing of your personal data by UBS Polybahn AG, please let us know and we will investigate your concerns by contacting the Data Protection Office at or at:

Dr. Gabriele Holstein
Group Data Protection Officer

P.O. Box
8098 Zurich